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Only state of the art offshore dedicated servers available in 26 different countries.
Learn moreREAD THIS AGREEMENT CAREFULLY BEFORE USING ANY SuperBitHost SERVICE. THIS IS A LEGALLY BINDING AGREEMENT BETWEEN CUSTOMER (referred to herein as "Customer") AND SuperBitHost.
SuperBitHost reserves the right to refuse or terminate service to anyone, at any time and for any reason, including but not limited to violation of SuperBitHost's Acceptable Use Policy. Should SuperBitHost terminates Customer's service for a reason other than violation of the Acceptable Use Policy, SuperBitHost will issue Customer a refund for the remaining paid period of service. Under no circumstances is SuperBitHost responsible for any damages resulting from termination of service. SuperBitHost reserves the right to refuse service to particular individuals or entities, at its sole discretion, with or without cause.
It is the Customer's responsibility to ensure that scripts/programs installed under Customer's account are secure and permissions of directories are set properly. Permissions for most directories must be set as restrictive as possible such as 755 to avoid being hacked or compromised. Customer is ultimately responsible for all actions taken under Customer's account. This includes the compromise of credentials such as user name and password. It is required that Customer use a strong and secure password. If the password is weak, customer's account may be suspended until the password is replaced with a strong and secure password.
Customer may not use 25% or more of system resources for longer than 90 seconds. Account will be suspended until customer reply with next action plan. If the account overload again, SuperBitHost reserves the right to terminate the account permanently or impose an overload penalty fees to the customer. To avoid this suspension or penalty fees, SuperBitHost advises customers not to use our shared hosting accounts for the following usage, as they generally will overload. These activities are unattended server-side processes, torrent application, tracker, file-sharing, peer-to-peer activities, IRC chat module, video streaming, gaming applications, web spider or indexer, daemons and heavy cron-jobs.
SuperBitHost use Cloudlinux (LVE) to ensure Linux Shared Hosting accounts receive a fair share of resources. LVE is a kernel level technology developed by the CloudLinux team. The technology has common roots with container based virtualization and uses cgroups in its latest incarnation. It is lightweight, and transparent. The goal of LVE is to make sure that no single web site can bring down your web server. Today, a single site can consume all CPU, IO, Memory resources or apache processes and bring the server to a halt. LVE prevents that. It is done via collaboration of apache module, PAM module and kernel
Shared hosting account are meant for hosting Customer's website content. The hosting space utilized as backup/storage device is strictly not permitted.
Most of our shared hosting plans allow unlimited email address creation but in the interest of server stability, all shared hosting plans are allowed to consume up to 10GB for email storage only. Any accounts that exceed the email storage size may be suspended. We recommend using an email client such as Outlook or Thunderbird (free download) to download and manage all emails on a local computer.
SuperBitHost does not set a limit or cap on the amount of resources a single Customer can use. In good faith and subject to these Terms, SuperBitHost makes every commercially reasonable effort to provide its Customers with all the resources needed to power their web sites successfully. SuperBitHost's offering of "unlimited" services is not intended to allow the actions of a single or few Customers to unfairly or adversely impact the experience of other Customers.
In a shared hosting server, multiple Customer web sites are hosted from the same server and share server resources. SuperBitHost's service is designed to meet the typical needs of small business and home business website. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, or non-typical applications better suited to a dedicated server.
SuperBitHost will make every commercially reasonable effort to provide additional resources to Customers who are using their website(s) consistent with these Terms, including moving Customers to newer and bigger shared servers as necessary. However, in order to ensure a consistent and quality experience for all Customers, SuperBitHost does place automated safeguards to protect against any one site growing too quickly and adversely impacting the system until SuperBitHost can evaluate said sites resource needs. Accounts with a large number of files (inode count in excess of 200,000) can have an adverse effect on server performance. Similarly, accounts with an excessive number of MySQL/PostgreSQL tables (i.e., in excess of 1000 database tables) or of database size (i.e., in excess of 3GB total MySQL/PostgreSQL usage per account or 2GB MySQL/PostgreSQL usage in a single database) negatively affect the performance of the server. SuperBitHost may request that the number of files/inodes, database tables, or total database usage be reduced to ensure proper performance or may terminate the Subscriber's account, with or without notice. Apart from this, all shared hosting plans are set with an hourly sending limit of not more than 200 emails within a given hour. This policy is important to prevent spamming activities either deliberates or through poorly secured computers that are hacked for sending spamming emails.
Unlimited Domain Hosting. SuperBitHost does not set arbitrary limits on the number of domain names a Customer can associate with the Customer's web hosting account. However, SuperBitHost reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other Customers.
Any shared hosting account using more than 10 gigs of disk space will be removed from our weekly backup with the exception of database. However all data will continue to be mirrored to a secondary drive. Take note that backup service is provided as a courtesy service and SuperBitHost cannot be held liable for any data loss. Customers' use of this service is at their own risk. SuperBitHost is not responsible for files and/or data residing on the Customer's account. Customer is advised to maintain a backup copy of their data on their own. In case of data loss, SuperBitHost will provide the courtesy service of restoring the data into the account. Take note that data restored may not be up to date and SuperBitHost can only restore the data from the latest backup copy whether it is a daily or weekly backup. There is no backup for VPS, Semi Dedicated Servers, Dedicated Server or any other plans. Customers must subscribe to our backup services to have data backup.
Customer is allocated a monthly bandwidth allowance and it varies according to the package purchased. Should the Customer's account pass the allocated amount, the account will automatically be suspended. The account will be unsuspended when the next allocation period starts or when the Customer upgrade to a higher level of package or pay additional fees for the overages. Unused bandwidth in one month cannot be carried over to the next month.
All services provided by SuperBitHost may only be used for lawful purposes. The laws of Bulgaria apply. The customer agrees to indemnify and hold harmless SuperBitHost from any claims resulting from the use of our services.
Price Protection
The amount customer pay for hosting will never increase from the date of purchase unless there are certain terms involved such as a first year promotion etc, or exchange rate changes. SuperBitHost reserve the right to change any packages or prices listed in our website and has the right to adjust the amount of resources given to the packages at any time. Should the Customer request to upgrade the features of the subscribed package, there will be an upgrade fee incurred.
Delivery periods can only be estimated. Exceeding the delivery time never entitles Customer to be paid damages or cancellation of the order. Should the delay is due to a reason within SuperBitHost itself such as SuperBitHost is temporarily or permanently unable to fulfill the order partially or completely, SuperBitHost reserves the right to partially or completely cancel or decline the order. SuperBitHost also reserves the right to deliver the order with a similar specifications or higher. SuperBitHost will notify CUSTOMER of such decisions. Once the service is delivered, it is the customer's responsibility to check and report back within 7 days for any discrepancies or related problems. SuperBitHost will take the effort to rectify the problem including reinstall or replace the entire server without any charges. However if the report is made after 7 days, there will be a charge for any services rendered.
Dedicated servers are usually delivered between 1-4 business days from payment confirmation. Some locations may take a little longer.
VPS are delivered after 24 hours after payment confirmation.
Payments are generally due on the first day of each month or as per due date of the invoice, and SuperBitHost dispatches e-mail invoices prior to the expiry date. Emails are issued as a courtesy; Customer will maintain awareness of its usage levels and the fees it owes SuperBitHost and the due date. SuperBitHost will not accept the reason of late payment or no payment due to email not received. If payment is not received by ten (10) calendar days after the due date, Customer's account will be suspended, and may incur an USD49.00 reconnection fee at SuperBitHost's discretion. If the account is suspended for over ten (10) calendar days, there may be a USD99.00 setup fees whereby SuperBitHost need to reset-up an entire server for the Customer. Accounts may be deleted if they have spent ten (10) or more calendar days in a suspended state. Accounts past due may be subject to interest at the rate of 3% per month. Any discrepancy or dispute in invoice or payment made must be reported to SuperBitHost within 30 days after payment is made. SuperBitHost will not accept any dispute in payment made after 30 days.
If the account is suspended due to AUP violation, there may be a USD49.00 reconnection fees whereby SuperBitHost need to reset-up an entire server for the Customer. Accounts may be deleted if they have spent ten (10) or more calendar days in a suspended state. Accounts past due may be subject to interest at the rate of 3% per month.
SuperBitHost will never sell or disclose Customer's contact information, data or Customer lists to any third party, unless required by law or specifically authorized by Customer.
SuperBitHost provides 24 hours Customer support and is committed to provide the best possible support for all Customers. For any service request not subscribed by the Customer, SuperBitHost reserves the right to charge USD50.00/hr for any website/server troubleshooting issues. SuperBitHost at its sole discretion, reserves the right to deny providing services requested by the Customer with or without reasons. For any services rendered, charged or not charged, SuperBitHost provides the best effort services. SuperBitHost will not be held responsible for any other issues that resulted directly or indirectly due to the support given.
Should there be incident whereby SuperBitHost provides FREE support to the Customer, this is a courtesy service and cannot be defined as evidence that SuperBitHost must commit to provide FREE support to the Customer. In this case, SuperBitHost reserves the right to stop providing courtesy service to the Customer at any time.
To ensure 100% Customer satisfaction, SuperBitHost provides 30 days money back guaranteed from the commencement date for all shared hosting, and VPS server.
Customer agree that SuperBitHost's entire liability to Customer, and Customer only remedy, in connection with any service provided by SuperBitHost to Customer, and for any breach by SuperBitHost, shall be limited to the fees Customer paid to SuperBitHost for the particular service in contention. SuperBitHost and its agents and contractors shall not be liable for any direct, indirect incidental, special, or consequential damages resulting from the use of or inability to use any of SuperBitHost's services or for the cost of obtaining substitute services. Because certain states do not permit the limitation of elimination of liability for certain types of damage, SuperBitHost's liability shall be limited to the smallest amount permitted by law. SuperBitHost disclaims any loss or liability resulting from:
IP addresses that are blacklisted in any spam organizations such as SpamHaus or SpamCop will be temporarily suspended and all email services from the affected server will cease to operate to ensure no further damage would be incurred on the reputation of the IP block. A de-listing fee of USD99 is charged by the upstream service provider for every IP blacklist incident for case management and resolution. Depending on the nature and frequency of the spamming activity, a new IP may be assigned to the affected server as a last remedying solution to resume full email services. Rectification steps would only be taken provided that all spamming activities have receded permanently and the de-listing fee is paid.
Guarantee applies to first time purchasers only.
30 Day period begins when hosting login information is received.
Refund will be provided only if Customer experiences technical problems caused or related to items 100% controlled by SuperBitHost.
Refund is granted by SuperBitHost's sole discretion.
Refund decision made by SuperBitHost is final.
Guarantee applies to first time purchasers only.
30 Day period begins when Customer receives server login information.
Refund will be provided only if Customer experiences technical problems caused or related to items 100% controlled by SuperBitHost.
Refund does not include any setup fees, installation fees on operation system or software.
Refund will minus USD15.00 restocking fees for any account without setup fees.
Reconnection fees of USD25.00 will apply for suspended accounts that are unpaid for more than 7 days.
SMTP port services is only allowed in Primary and Secondary IP for Virtual Private Server (VPS) hosting. For any additional IPs, the SMTP port services will be blocked.
Refund is granted by SuperBitHost's sole discretion.
Refund decision made by SuperBitHost is final.
Guarantee applies to first time purchasers only.
Refund will be provided only if Customer experiences technical problems caused or related to items 100% controlled by SuperBitHost.
Refund does not include any setup fees, installation fees on operation system or software.
Refund will minus USD49.00 restocking fees for any account without setup fees.
Reconnection fees of USD49.00 will apply for dedicated server account re-activated for invoices that are unpaid for more than 7 days.
SMTP port services are only allowed in Primary and Secondary IP for Dedicated Server hosting. For any additional IPs, the SMTP port services will be blocked.
Refund is granted by SuperBitHost's sole discretion.
Refund decision made by SuperBitHost is final.
We do not require any cancellation notices.
No contracts! Month per Month payments!
SuperBitHost's services are provided on an "as is" and "as available" basis. SuperBitHost does not warrant that the service will be uninterrupted, error-free, or free from viruses or other harmful components. SuperBitHost makes no express or implied warranties, including without limitation warranties of title, no infringement, merchantability, or fitness for a particular purpose. No advice provided by SuperBitHost or any of its representatives will create a warranty.
Customer agrees that it shall indemnify SuperBitHost harmless from any and all demands, liabilities, losses, costs and claims, including legal fees asserted against SuperBitHost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless SuperBitHost against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with SuperBitHost; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from SuperBitHost's server.
SuperBitHost will not be liable for any consequential, incidental, exemplary, punitive, or multiple damages, even if SuperBitHost was advised in advance of the possibility of such damages. SuperBitHost's maximum liability arising out of or related to provision of its services will not exceed the total amount of fees billed to Customer during the twelve (12) months preceding the claim.
SuperBitHost will have no liability whatsoever for any claims, losses, actions, damages, suits, or proceedings resulting from: (i) other SuperBitHost Customers or third parties accessing Customer's data or assigned computers; (ii) security breaches; (iii) eavesdropping; (iv) denial of service attacks; (v) interception of traffic sent or received using SuperBitHost's service; (vi) Customer's reliance on or use of the service; (vii) mistakes, omissions, interruptions, deletions of files, errors, defects, delays in operation, or other failures of performance of the service; (viii) the accuracy, completeness, and usefulness of the service; or (ix) loss of data or loss of access to data.
SuperBitHost's limitations and exclusions of liability apply equally to SuperBitHost's officers, employees, agents, contractors, representatives, suppliers, subsidiaries, parents, and affiliated companies.
